Below is the general guideline for our cancellation policy if your agent does not mention otherwise:
Cancellation Policy for Hotel accommodations:
If you cancel 14 days before check-in date, there is no cancellation fee.
If you cancel within 14 to 7 days , there will be a cancellation penalty of 1 night accommodation.
If you cancel between 7 days to 24 hours, the full amount of the hotel will be charged.
There will not be any refunds on “no shows” for the hotel accommodations.
Cancellation Policy for Flight Tickets:
If you cancel the tickets 1 month before departure, only 15 Euro will be charged.
If you cancel within 1 month to 1 week time before departure, 40% of the total cost will be charged.
We cannot give any refund on no-shows for flight tickets.
Promotional fares offered by airlines are non-refundable, non-changeable.
Cancellation Policy for Tours and Airport Transfers:
If you cancel 48 hours before the tour or airport transfer, there is no cancellation fee.
If you cancel within 48 hours to 24 hours before the tour or airport transfer, we will charge 50% cancellation fee.
If you cancel within 24 hours of tour or airport transfer , we will charge the full amount as cancellation fee.
We cannot give any refund on no-shows for tours or airport transfers.
*for large groups, please ask to your agent for the cancellation policy and booking requirements
Please do not hesitate to contact us if you have any questions about our cancellation policy.